Question 1

What does Xylolabs do?

Accepted Answer

We read sound, vibration, and ultrasonic signals to catch equipment issues and environmental changes early. One team owns the system from sensor to operator screen.

Question 2

What industries do you work in?

Accepted Answer

Mostly ports, manufacturing, forestry, and security. If the problem shows up in acoustic or vibration signals, the approach usually transfers.

Question 3

How are you different from an SI?

Accepted Answer

An SI builds to spec. We help define what to sense, how to interpret it, and how operators will use it. One team handles signal processing, AI, and the interface.

Question 4

Does it work with existing PLCs and SCADA?

Accepted Answer

Yes. We plug in via OPC-UA, Modbus, MQTT — standard stuff. No need to rip out existing equipment. We just add a monitoring layer on top.

Question 5

Does it work offline or air-gapped?

Accepted Answer

Yes. Inference runs on local gateways or edge devices. Data stays on your side. No cloud dependency required.

Question 6

Does our data leave the site?

Accepted Answer

No. Your data stays in your infrastructure or your designated cloud. Nothing flows to us automatically. If we need access for model work, we agree on that separately.

Question 7

How does retraining work?

Accepted Answer

We set up a retraining loop on your operating data. Labeling rules, triggers, and deploy steps are documented when we hand over.

Question 8

Do you make hardware too?

Accepted Answer

Yes. We design and build sensors and gateways in-house. We also mix in off-the-shelf gear when it makes sense.

Question 9

How do we get started?

Accepted Answer

Email admin@xylolabs.com or use the contact page. Tell us what is happening and what you want to fix, and we will set up a call.

Question 10

How long does a pilot take?

Accepted Answer

Usually 4-8 weeks to a first result. Main variables: how quickly we can access your data and equipment.

Question 11

How does pricing work?

Accepted Answer

Pilots are fixed-fee. After that, it's usually a subscription or maintenance contract. We size it to scope.

Question 12

Do you support it after launch?

Accepted Answer

Yes. Handoff, monitoring, and model updates are all included. We stay involved until the system runs on its own.

Frequently asked questions